Customers must register with the system to gain access to the Sysops Squad support plan.

 During registration, customers must provide profile information (name, address, business name if applicable, and so on), credit card information (which is billed on a monthly basis), password and security question information, and a list of products purchased they would like to have covered under the Sysops Squad support plan.

https://learning.oreilly.com/library/view/software-architecture-the/9781492086888/ch07.html#idm45978844139696